Parcel Pro Q&A

Who is Parcel Pro, Inc.?

Parcel Pro, Inc. is the leading provider of insured, high-value shipping services to the jewelry industry. Jewelers Mutual formed a strategic alliance with Parcel Pro in 2003 to provide our commercial customers with a shipping alternative.

Parcel Pro has been providing insured shipping services since 1997, serving the jewelry industry exclusively. Jewelers across the nation utilize Parcel Pro to ship and obtain insurance for their merchandise against loss or damage on a per parcel basis. Parcel Pro utilizes national shipping carriers (i.e. UPS, DHL, FedEx) to transport jewelers' merchandise.

Parcel Pro's preferred shipping provider is United Parcel Service (UPS). Insurance coverage is provided through "A-rated" St. Paul Travelers Insurance.

Parcel Pro has offices in New York City, Los Angeles, Miami, Hong Kong, Tokyo, Taiwan, and Torrance, Calif.

Examples of jewelers' shipping needs:

• A jeweler in Illinois needs to ship a diamond ring to a setter or retailer located in New York.
• A jewelry manufacturer in Virginia needs to ship jewelry goods directly to the customer, the setter, the photographer, and/or the traveling salesperson.
• A jeweler in Toronto needs to return an item to a vendor in New York City.
• A watch dealer needs to send a watch for repair to Switzerland.

How does the 5 to 20% discount work for JM insureds?

As a strategic partner with Jewelers Mutual, Parcel Pro offers a 5 to 20% discount to our business insureds in the United States and Canada. Within the United States, the discount applies to shipping and insurance via UPS, Parcel Pro's preferred shipping provider. The amount of the discount varies based on the geographic shipping zone and type of service (e.g., UPS Next Day Air(r), UPS Next Day Air Saver(r), and 2nd Day Air(r)). For JM insureds in Canada, the discount is available on the insurance portion only, and customers may use UPS or FedEx.

For international shipments, Parcel Pro offers a discount only on the insurance, not on the shipping charges. Customers may use UPS or FedEx.

To be eligible for the discount, list Jewelers Mutual as your current insurer on the Parcel Pro application. If you are an existing Parcel Pro customer, simply contact Parcel Pro to verify that you receive the discount.

A select number of high-volume jewelers may already receive a significant discount from Parcel Pro. These customers are not eligible for an additional discount.

Who can use Parcel Pro?

Approved jewelers who ship air/ground can utilize Parcel Pro's services. The services are available to manufacturers, retailers, designers, and bench jewelers. Parcel Pro caters to jewelers who ship once or twice a month, as well as those who ship hundreds of packages a day. No jeweler is too small or big. All jewelers must complete an application with Parcel Pro and be approved prior to using Parcel Pro's services.

What shipping and insurance coverage can I request through their insurer?

Parcel Pro offers:

• Overnight shipping and insurance within the United States with coverage up to $75,000* per parcel.
• Two-day shipping and insurance within the United States with coverage up to $10,000* per parcel.
• International shipping insurance with coverage up to $50,000* per parcel to most major countries.
• Import international shipping insurance up to $50,000* per parcel.

*Higher limits may be available. Terms and conditions apply.

How do I get started with Parcel Pro?

To get started, complete a Parcel Pro application available at www.parcelpro.com or use a paper application. List Jewelers Mutual as your current insurer to qualify for the appropriate discount. As a Jewelers Mutual insured, you do not need to list any business references. Parcel Pro will contact Jewelers Mutual to verify policy status. Once the application is approved (usually within two days), Parcel Pro will instruct you how to ship and insure packages.

How will I know if my application has been approved?

Parcel Pro will contact you via the telephone, e-mail, or fax to inform you of the approval. They will send you a Shipping Starter Kit with instructions about how to use Parcel Pro services.

How do I send a package with Parcel Pro?

To send insured packages, complete your shipping label at www.parcelpro.com, and once approved and confirmed, contact the carrier to pick up your shipment. There is no need to fax when using Parcel Pro's online services. As an alternative for non UPS and international shipments, you can complete a paper form and fax it to Parcel Pro. You report your shipments on a daily basis (prior to shipping) or as often as you send a shipment.

Parcel Pro will respond via e-mail, fax, or a phone call acknowledging the request for coverage and will provide a confirmation number. Parcel Pro's staff of friendly and knowledgeable customer service representatives can be reached during normal business hours and will help you through the shipping process.

Does Parcel Pro have specific shipping requirements?

Yes. Parcel Pro requires that you double box or use packaging authorized by Parcel Pro. You must not use any jewelry-related words on the shipping label and must follow Parcel Pro Shipping Guide-Rules and Restrictions, available on its Web site.

How will Parcel Pro know what coverage I am requesting?

When you process your shipment at Parcel Pro's online shipping website, your request for coverage will automatically be received by Parcel Pro on all approved shipments, and confirmation will be provided on the website. For non-online Parcel Pro shipments, you will fax in a report requesting coverage and Parcel Pro will respond via e-mail, fax, or a phone call acknowledging the request for coverage and will provide a confirmation number. Parcel Pro's staff of friendly and knowledgeable customer service representatives can be reached during normal business hours and will help you through the shipping process.

Can I ship to New York and Los Angeles jewelry districts?

Yes. Parcel Pro provides secured delivery to these areas at no additional charge. You ship to a Parcel Pro designated address and Parcel Pro's secured delivery team will deliver directly to your customer.

Do losses with Parcel Pro affect my jewelers block policy?

Claim experience with Parcel Pro does not affect loss experience on the block policy. Many jewelers elect not to have shipping exposures covered on their block policy which helps reduce the cost of block insurance. Jewelers choose to ship and insure using Parcel Pro's services instead.

Are shipping and insurance charges included in Parcel Pro's rate sheet?

Parcel Pro's discounted rate sheet includes both shipping and insurance charges for shipment within the U.S. When applicable, you will be given a third-party shipping account number to be used with the shipping carrier; this way, shipping charges will be billed to Parcel Pro. You will receive an invoice for both insurance and shipping charges.

Does Parcel Pro offer shipping and procurement of insurance in Canada and other international countries?

Yes. Parcel Pro offers shipping and the procurement insurance to and within Canada. Contact Parcel Pro for a list of covered international destinations.

Can I use a carrier other than UPS?

Yes. For carriers other than UPS, Parcel Pro offers Jewelers Mutual business insureds a discount for the insurance charges, but not shipping costs.

How much does this service cost?

There are no sign-up or annual fees. Cost is based on the value, weight of the shipment, and mode of transport (i.e., next-day, two-day etc). Please see a Parcel Pro rate sheet for more information about cost.

How do I get billed for this service?

Parcel Pro will provide an invoice through U.S. mail or e-mail on a weekly basis for prior shipments. You may elect to have these charges billed to a credit card on a weekly basis or billed directly to you (with payment terms of 15 days).

Does Parcel Pro pick up at my location?

You prepare your shipments, process the shipment with Parcel Pro, and then contact the designated carrier (i.e., UPS, DHL, FedEx) to pick up the shipment. The only exception is in the Los Angeles jewelry district where Parcel Pro provides a pick-up service.

Can I take my package to the carrier for shipment?

Yes. You may take your shipments to a carrier's staffed shipping center. The content of the package should never be disclosed.

Can I use the electronic or online shipping systems (UPS CampusShip(tm), WorldShip or similar computer software) with Parcel Pro?

Absolutely. Parcel Pro has thousands of clients who utilize shipping software for both their shipping and insurance needs. Please give Parcel Pro a call at 888-683-2300 to see which software solution would be most applicable for your business.

Can Parcel Pro's services provides for coverage for Friday to Saturday and Friday to Monday shipments?

Yes. Parcel Pro's insurer can provide coverage for these shipments. Note that there is an additional surcharge from the shipper for a Saturday delivery, as well as for a Saturday pickup.

Can I send packages for Saturday deliveries?

Yes. On the mailing label, mark your request for 'Saturday delivery' and assure your carrier affixes a 'Saturday delivery sticker' to the box. There will be an additional surcharge from the shipper for Saturday deliveries. Also, make sure that the recipient will be available Saturday until the package arrives.

Do I need an account number with the carrier?

Yes. An account number is needed to serve you better. An account number will facilitate scheduling of pickups and receipt of shipping supplies such as boxes and labels. Parcel Pro's representatives can assist in obtaining a carrier account if you do not already have one.

How do I submit a claim and how long does it take to receive claim payment?

If a loss occurs, you should contact Parcel Pro first and ask for a claims representative. Parcel Pro's experienced claim representatives will assist in preparing claim documents and submitting them to the insurance carrier. The majority of claims are paid by the insurer within 30 days after receiving the necessary documents. The insurance carrier will issue a settlement check, which is sent to Parcel Pro; they will forward it to you upon receiving it.

How do I sign up for Parcel Pro's services?

To sign up, contact your local Jewelers Mutual insurance agent or Parcel Pro's sales department at 888-683-2300. You can also fill out an online application at www.parcelpro.com.

What if I have special shipping needs?

For special shipping needs, contact Parcel Pro's office at sales@parcelpro.com  or (888) 683-2300, extension 104. The agent or Parcel Pro's knowledgeable sales team will be able to provide the right solution for your special shipping needs.

For more information, visit Parcel Pro's website at www.parcelpro.com or call (888) 683-2300, extension 104.